services.msc
-stop sophos agent service
-stop sophos certification manager service
-stop sophos management service
-stop sophos message router service
-stop sophos update manager service
-c:\documents and settings\all users\application data\sophos\update manager\working (delete)
-c:\documents and settings\all users\application data\sophos\update manager\update manager\warehouse (delete)
-c:\documents and settings\all users\application data\sophos\update manager\update manager\cids (delete)-c:\program files\sophos\scc\sum\sum_status.xml, specialactions.xml, ~specialactions.xml (delete the 3 files in the folder)
-start services in reverse order
-update now in the console.
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