When setting up Exchange 2010 there is no provision for legacy OAB, this needs to be configured. Open EMC 2010, navigate to Organisation Configuration and Mailbox, select Offline Address Book, open the properties of the 'Default Offline Address Book' click the distribution tab and enable "Web-based distribution".
Once you have OK'ed the settings you need to right-click 'Update', you will also have to open a CMD prompt and IISRESET
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