Friday, 17 August 2012

EqualLogic Auto-Snapshot Manager Agent fails to start

EqualLogic Auto-Snapshot Manager Agent fails to start on Windows hosts that are not connected to the internet. This happens because the Host Intergration Toolkit 4.0 uses .NET 2.0.
Each time a .NET application starts, it tries to check revoked certificates at because the server has no internet access the service times out while waiting.

The solution is to increase the ServicePipesTimeout value in the registry.

The Service Control Manager will generate an event if a service does not respond within the defined timeout period (the default timeout period is 30000 milliseconds). To resolve this problem, use the Registry Editor to change the default timeout value for all services.
  • In the Registry Editor, click the registry subkeyHKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control
  • In the details pane, locate the ServicesPipeTimeout entry, right-click that entry and then select Modify.Note: If the ServicesPipeTimeout entry does not exist, you must create it by selecting New on the Edit menu, followed by the DWORD Value, then typing ServicesPipeTimeout, and clicking Enter.
  • Click Decimal, enter the new timeout value in milliseconds (I prefer 120000), and then click OK.
  • Restart the computer.

This can also be caused if the installation of the HIT 4.0 fails to install the Microsoft MPIO feature. The solution is to uninstall the HIT, reboot, manually install the MPIO feature and then install the HIT again.

see for further reading.

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